Terms & Conditions | tour-american-samoa

Changes to Reservations Policy:

Any changes made to a reservation may be subject to a further 5% service fee.

Cancellation and Refund Policy:

We make every effort to serve our customers with the highest level of customer satisfaction. We advise all customers to purchase traveler’s insurance in case of interruption, accidents, illness, or anything else that may come up. In the event that a reservation has to be cancelled, customers will be charged a fee depending on how far from the departure date the cancellation takes place.

30 or more days prior to tour – full refund
7-29 days prior to tour – 25% of total purchase amount
4-6 days prior to tour – 50% of total purchase amount
Within 3 days prior to tour – 100% of total purchase amount
Day of tour or no-show – 100% of total purchase amount

NOTE FOR CRUISE SHIPS:

For our cruise ship visitors who purchase in advance, if the cruise ship cancels its port call into Pago Pago for any reason, you will receive a full refund.

Also, if cruise ship visitors contract COVID-19 and cannot disembark, we will issue a full refund with submission of notification from ship's doctor.

The cancellation fees listed here will apply to all reservations unless otherwise noted or arranged.

Liability Waiver

Release of Liability and Assumption of Risk Agreement

For customers who purchase a tour with BEST TOURS:

You acknowledge that you have voluntarily chosen to participate in a tour organized by BEST TOURS (hereinafter referred to as "the Company"). Please read this document carefully before signing.

1. Assumption of Risk
- I understand that participating in a tour with the Company involves inherent risks and dangers, including but not limited to, physical exertion, exposure to unpredictable weather, potential wildlife encounters, transportation risks, and other natural or man-made hazards.
- I voluntarily assume all risks associated with participating in the tour, whether known or unknown, anticipated or unanticipated.

2. Release of Liability
- I, on behalf of myself, my heirs, executors, and assigns, hereby release and discharge the Company, its officers, directors, employees, agents, and affiliates from any and all claims, demands, actions, or causes of action that I may have or that may arise out of any injury, damage, or loss incurred during or as a result of my participation in the tour.

3. Indemnification
- I agree to indemnify and hold harmless the Company from any and all claims, demands, or causes of action, including legal fees, that may be brought against the Company by any third party arising out of my actions during the tour.

4. Medical Treatment
- In the event of an emergency, I consent to receiving necessary medical treatment and agree to be responsible for any costs incurred as a result of such treatment.

5. Personal Responsibility
- I agree to follow all instructions and safety guidelines provided by the Company’s representatives and acknowledge that failure to do so may result in increased risk or injury.
- I certify that I am physically and mentally capable of participating in the tour and have no medical conditions that could be aggravated by participating.

6. Governing Law
- This agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is based.

7. Acknowledgment of Understanding
- I have read this waiver in its entirety and fully understand its terms. I acknowledge that I am giving up substantial rights, including the right to sue the Company for injuries or damages that I may suffer as a result of participating in the tour.